Welcome to the Silver Store website. Kindly read our online store’s terms and conditions.

In order to be able to shop online on the website owned by Silverstore LLC, with identification code 426539668, you may be required to provide the following information, including: Your first and last name as a user, delivery information (including contact email, phone number, and address), as well as credit card details such as the card number, expiration date, and CVV code of the selected payment method.

Terms and Conditions for Online Product Purchases:
1. General Terms
1.1. These terms govern the relationship between the customer and the online store.
1.2. Product purchases are available only to registered users.
1.3. The store reserves the right to modify these terms without prior notice.

2. Order Placement and Confirmation:
   2.1. The user completes the order form, confirms the purchase, and pays the total price for the product(s) listed on the website.
   2.2. The user will receive a notification confirming the order.
3. Prices and Payment Terms
   3.1. Product prices are listed in the national currency (GEL) and include VAT.
   3.2. Payment can be made using electronic payment methods.
   3.3. The store reserves the right to change payment methods and prices without prior notice.
4. Delivery and Delivery Terms:
   4.1. Delivery terms and conditions are determined at the time of order placement.
   4.2. The customer must provide accurate address and contact information when making the purchase on the website.

4.3. The company “Silver Store” is not responsible for any delays in delivery, as the courier service is provided by a third party (courier, postal service). In case of force majeure, the third party may be unable to deliver the order to the customer on time.

5. Cancellation and Return
   5.1. The customer has the right to cancel the order during its processing stage.
   5.2. Returns are only possible in the case of a product with inadequate quality or non-conformity, which must be supported by evidence (such as photos or videos).

5.3. Refunds or product exchanges are processed in accordance with the store’s policy.

6. Protection of Personal Data
   6.1. The store collects and processes the user’s personal data to fulfill orders, maintain communication with the user, and provide information about news, discounts, and offers.
   6.2. User data will not be shared with third parties, except for delivery service companies.
7. Contact Information
   7.1. For orders, payments, or other inquiries, the user may contact the store’s support service through the contact channels provided on the Contact page of the website.

Please read the terms and conditions carefully before making a purchase. By placing an order, you agree to these terms and conditions.

Exchange and Return Policy for Online Purchases:

1. General Terms
   1.1. The consumer has the right to request the return or exchange of a purchased product if it does not match the order or has a defect.
   1.2. The product can only be returned or exchanged within the specified time frame and in accordance with the relevant conditions.

1.3. The store reserves the right to refuse returns or exchanges if the following requirements are not met.

2. Exchange Terms
   2.1. The product may be exchanged for the same or a different model/size, provided it has not been used and is in its original condition.
   2.2. The exchange request must be submitted by the customer within 3 days of purchase.
   2.3. The store reserves the right to refuse an exchange if the customer is unable to provide a receipt or other supporting document.
3. Return Terms
   3.1. The customer may return the product if:

• The product received is damaged or defective;
• The product does not match the ordered model, color, size, or description;
• The product is found to be faulty and cannot be repaired.

3.2. The product must be undamaged, complete, and in its original packaging (without any damage to the packaging).
3.3. A return request must be submitted within 3 days of purchase.

4. Return and Exchange Steps
   4.1. The customer must complete a return or exchange request through the online contact channels or visit the store in person to notify us of the exchange.
   4.2. The store will review the request and notify the customer of the decision within 5 business days.
   4.3. After receiving the returned product, the store will issue a refund or process the exchange within 5-14 business days.
5. Return Costs
   5.1. If the return is due to an error on the store’s part (e.g., incorrect product), the store will bear the shipping costs.
   5.2. If the return is initiated by the customer (e.g., dissatisfaction with color or size), the customer will be responsible for the shipping costs.

6.Delivery Terms
Be sure to review the delivery terms carefully!
To place an order on our website, you need to:
• Create an account and enter your correct personal and contact details;
• Select the product(s) you want and add them to your cart;
• Provide your shipping address and finalize the payment.
Delivery Terms
For Tbilisi – Courier service within the city is priced at 6 GEL.

• Orders placed before 12:00 will be delivered on the same day, while those placed after 12:00 will be delivered on the next business day (excluding Sundays).
• Orders placed after 12:00 on Saturday will be delivered by Monday.
• Orders placed on weekdays will be delivered the next business day.
Regions – The courier service cost for regional deliveries is 8 GEL, with an expected delivery time of 3-5 business days from the order date.
Kindly double-check the accuracy of the information you enter to prevent delays in your order delivery.

 silverstore.collection@gmail.com, or connect with us on social media:

Before placing your order, please ensure you read these terms and conditions carefully. By confirming your order, you acknowledge and accept the return and exchange policy.